1. 1. Click one of the links below to download the temporary remote support application.

       

      Windows download
      Mac download

       

      For Help on Mobile devices (Tablet, Phones):

       

      Android download

      iOS download

       

   2. Launch the downloaded program.
      It may be in your Downloads folder.

• Give the 9-digit number to your support engineer.
• When you want to end the support session, be sure to quit the program.

This ensures your computer cannot be remotely accessed any more until you download and run the program again.